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If I have
questions can I call you?
Yes! Call us on our Toll-Free line: 1-(866)-615-8190. Our office
hours are
Monday-Friday 9:00 a.m.- 5:00 p.m., Eastern Standard Time.
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If you have
any problems with my order will you contact me?
Absolutely! Our goal is your complete satisfaction.
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How long
will it take to complete my project?
This depends on the size of your project and how busy
our specialists are with other projects. Without compromising
quality in any way, we always complete and return projects in
the shortest possible time.
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Can I submit digital
pictures for inclusion in a project?
Yes. You may submit them by
email or on a CDROM. If you submit them by email please do not
reduce the file sizes. It is better to send them as attachments
with several emails rather than reduce file size and quality.
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What forms
of payment do you accept?
You may charge the project on your VISA®, MasterCard®
or Discover Card®.
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How will I
know you have received my order and pictures?
We acknowledge receipt of every order by Email or
First-Class Mail, assigning you an order number, and advising
you when we expect to have your project completed.
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What specific film
formats can be transferred to DVD?
8mm movie film, Super8 movie film, 16mm movie film, and 35mm
slides, films and negatives can be transferred to DVD.
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Will you return
my film and slides to me when the project is complete?
We will return all your
original material to you unless you instruct us otherwise.
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Can you provide the
finished project in high definition?
Currently we can provide
you with high definition files on a hard disk. See our
Order Form for details.
